Complaints

Lodge a Complaint

Once we receive your complaint, we will aim to review and resolve the issue as soon as possible.

We aim to resolve your issue within 14 working days of receiving your complaint. However, for more complex cases, we will update you on our progress in 14 calendar days. If the issue has not been resolved, we will update you after another 14 days, and 30 thereafter.

Name

Telephone

Vehicle Number

Complaint Category

Complaint Note

Preamble

Telephone No: 03-26985033

Firstly, inform us of the department or person you dealt with and explain how you would like the problem to be solved.

If you feel the issue has not been resolved satisfactory, you can make a formal written complaint to our Complaint Unit.

Complaints Unit

Contact Person: Zulkiflee Mohd Rani

Address: 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur

Telephone No: 03-2698 5033 (Ext 3262/3471)

Fax: +603 2693 6917

Email: poi2u@pacific-orient.com

Redress Avenue

If you remained unsatisfied with our decision, you could appeal to OMBUDSMAN for FINANCIAL SERVICES (OFS) within 6 months after the final decision was made or BANK NEGARA MALAYSIA through BNMTELELINK or BNMLINK.

Level 14, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Telephone No: 03-22722811

Fax No: 03-22721577

Email: enquiry@ofs.org.my

Website: www.ofs.org.my