Total Assist: 1-800-88-2121
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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

General Information

Everything you need to know about our coverage, pay-outs, claims, premiums and more.

What insurance products does P&O Insurance offer?

P&O Insurance offers a range of personal and business insurance...


What business insurance does P&O Insurance offer?

P&O Insurance provides coverage through different products...

What Foreign Worker insurance does P&O Insurance offer?

P&O Insurance provides coverage through 2 different products...

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Quotation

Everything to do with using our quotation service.

Can I receive a quotation without registering?

Yes, you can! Receive a quote on our POI2U websites or mobile application...

Do I have to pay for a quotation?

No, getting a quote is completely free...

How long does it take to get a quote online?

It takes only a few minutes to receive your quote...

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Payment + e-Payment

Any issues you may have with payment and purchasing our policies.

How do I purchase insurance for my vehicle?

You can purchase our insurance policies online through our POI2U website or the POI2U mobile app...

What are the benefits of purchasing through our call centre?

Convenient and efficient, you can renew your motor insurance or receive an immediate quotation with just one phone call...

What territories are my car covered in?

Our policies cover you in Malaysia, Singapore and Brunei in accordance with Malaysian laws. Please note that if you intend...

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Total Assist

Questions on our Total Assist.

What is Total Assist?

Total Assist is our 24/7 call centre service dedicated to helping you with any road accidents or breakdowns across Malaysia...

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer...

What are the additional benefits Total Assist offers for Cars?

With Total Assist, you are also entitled to the following benefits...

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Claims

Everything to do with your claims.

Motor Claims – General

What is an Insurance Premium?

An Insurance premium is the amount you pay for an insurance policy...

Motor Claims – General

What is a No Claim Discount (NCD)?

A NCD is a reward scheme for policyholders who do not make any claims over the duration of the policy for the year...

Motor Claims – General

What are the claim options available in the motor policy?

  • Own Damage Claim
  • Own Damage Not at Fault (OD-KFK Claim)
  • Windscreen Claim
  • Theft Claim
  • Third Party Property Damage Claim
  • Third Party Bodily...

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PrOrewards

Everything you need to know about PrOrewards Programme.

What is PrOrewards?

PrOrewards is a program where you can win different rewards by successfully referring someone else...

What is the eligibility criteria to join PrOrewards?

You should be...

How do I join PrOrewards?

All you have to do is own a Pacific & Orient Insurance Motor product and...

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