Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations, please contact us at the number given in our claim correspondence with you, or contact our Public Complaint Department at:

PACIFIC & ORIENT INSURANCE CO. BERHAD

11th floor, Wisma Bumi Raya,

No.10 Jalan Raja Laut, P.O. BOX 10953,

50730 Kuala Lumpur

Tel: 03 – 2698 5033
Fax: 03 – 2693 6917

Recent FAQ

What are the additional coverages offered with PrOrumah?

There are four (4) additional coverages offered with PrOrumah, which you can choose from to add to your premium at an additional cost...

When will the funds be credited into my account?

Payment will be made into your bank account by your insurance company as soon as your claim is approved...

Can I still get the reward if I make my purchase through your call center or front counter?

YES, you will receive the reward if you purchase directly online from our website or through our call center and front counter ...