Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations, please contact us at the number given in our claim correspondence with you, or contact our Public Complaint Department at:

PACIFIC & ORIENT INSURANCE CO. BERHAD

11th floor, Wisma Bumi Raya,

No.10 Jalan Raja Laut, P.O. BOX 10953,

50730 Kuala Lumpur

Tel: 03 – 2698 5033
Fax: 03 – 2693 6917

Recent FAQ

What PrOmilej plans are there?

There are currently 3 plans available...

Can I make a payment after receiving my quote?

Yes, you can proceed to your payment after receiving your quote...

How will my bank account information be used? Will it remain confidential?

Your bank account details and other related information will only be used for payments directly into you account...