Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without an excess would increase premiums for customers and costs for insurance companies.

We also hope to encourage drivers to be safer on the roads by adding this charge.

Recent FAQ

I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?

No, you don’t. However, you should update us if any changes have been made...

What is Commercial Vehicle Third Party Insurance?

Our Third Party Insurance pays for the damage to third parties’ vehicle or property, when there is an accident, and...

Market knowledge about insurance is very low in Malaysia. How will this Liberalisation help Malaysians make informed decisions?

Although consumers will be more empowered, they can still...