Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without an excess would increase premiums for customers and costs for insurance companies.

We also hope to encourage drivers to be safer on the roads by adding this charge.

Recent FAQ

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations...

Why should I choose Pacific & Orient Co. Insurance?

Delivering only the best to our customers, Pacific & Orient Insurance Co. Berhad (P&O Insurance) has been...

Motor Claims – General

Can I check my claim’s status without contacting my agent?

Yes. You can check your claim status through our website or app...