Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Is it compulsory to fill up the bank account details on the claims form? If I do not want to do so, how will I be paid?

We highly encourage doing so for e-Payment, as it is the fastest, easiest and safest mode of payment. If you do not want to do so, you should notify us in writing to indicate that payment to you should be made in the form of cheques.

Recent FAQ

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...

What are the types of rewards?

Currently we are giving out TnG e-wallet funds worth...

Apart from my friends and family, can I use my referral code for myself?

Yes, if you own more than one vehicle, you can...