Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How will Total Assist benefit me?

Whenever you are victim of a roadside accident or breakdown, just give us a call (and select the 3^rd option Accident or Breakdown Total Assist). Let us answer your questions and guide you out of your situation. We are here 24 hours, 7 days a week for you. This is our small thank you for putting your trust with us.

Recent FAQ

Motor Claims – General

Will I lose my NCD if I make a claim?

If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement...

Is it compulsory to fill up the bank account details on the claims form? If I do not want to do so, how will I be paid?

We highly encourage doing so for e-Payment, as it is the fastest, easiest and safest mode of payment...

What happens if I under-insure/over-insure my vehicle?

If your vehicle is under-insured, you will be considered self-insured for the difference. For example...