Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How will Total Assist benefit me?

Whenever you are victim of a roadside accident or breakdown, just give us a call (and select the 3^rd option Accident or Breakdown Total Assist). Let us answer your questions and guide you out of your situation. We are here 24 hours, 7 days a week for you. This is our small thank you for putting your trust with us.

Recent FAQ

What is a Basic/Standard Excess and/or Compulsory Excess?

A Basic/Standard Excess is the amount you must bear for each claim we approve, even if...

Do I need to provide my bank account information for each of my policies?

If you want all your payments to be paid into the same account, you should inform your insurance company of this when submitting...

Can I switch to PrOmilej if I already have a Private Car Insurance Policy?

Yes, however you should take note of whether it is cost efficient for your...