Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Total Assist?

Total Assist is our 24/7 call centre service dedicated to helping you with any road accidents or breakdowns across Malaysia. With Total Assist, you can request services such as Battery Replacements, Fuel Delivery, Tyre Replacement, Jump Start Assistance, Ambulance Assistance and Towing services. If you are planning to make a claim, we can also provide a free towing service to one of our Authorised Panel Workshops who will continue to assist you after.     

However, please note that we do not cover cases of vehicles not in a towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly). This will have to be borne by you. 

Recent FAQ

How much is my premium to cover the expenses or compensation of my workers if they are disabled or pass away in an accident?

Your total premium depends on the number of workers insured. The premium per worker is RM72 as...

Motor Claims – Own Damage (OD)

What should I do if I am involved in an accident?

Stay calm and lodge a police report within 24 hours, as is required by law. Then, you may call our hotline (1-800-88-2121) for further...

What is Public Liability Insurance?

Our Public Liability Insurance pays against the compensation and legal costs which you...