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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I redeem my reward?

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then:

  1. Click on ‘+ Reload’ on the home screen.
  2. Click on ‘eWallet Balance’ from the pop-up screen that appears below.
  3. Click on ‘TNG eWallet Reload Pin’ at the bottom of the next screen.
  4. Key in your TNG eWallet PIN sent to you in your gift email/SMS (also used for registration).
  5. Click on ‘Reload Now’ to enjoy your reward!

Recent FAQ

What if I cannot afford to pay the excess?

If you are unable to pay the excess, your insurer may refuse your claim or...

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without...

What should I look out for when purchasing motor insurance now?

You should focus on what the policy covers, excludes, and the insurer’s customer service standards...