Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

Do I need to list my child in my policy if they drive my car?

Yes, you do. If the driver is not listed in the policy and you need to make a claim, you may not be covered by the policy or you may be subject Endorsement 2f (age excess or an unnamed driver excess).

Recent FAQ

Why should I choose to receive my payments through e-Payment?

It is simply much faster and entirely hassle-free! Payments to Maybank account holders happen on the same or following day...

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

Motor Claims – Theft

What do I do if my vehicle is recovered?

If your vehicle has been recovered, do NOT take possession of your vehicle from any authority/party unless authorized by...