Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage (OD)

What are the advantages of taking my car to a panel workshop?

If you select a workshop from our panel list, you’ll get better quality control on repairs and receive genuine replacement parts. Panel workshops also have their own tow-trucks to provide a towing service, high standards of service and a low likelihood of fraud.

Recent FAQ

What is Credit Shortfall Motorcycle Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your motorcycle and...

My son/daughter has just revived their license. Will I need to add them as a named driver?

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...

Motor Claims – General

How long do I have to make a claim?

You should contact us within 7 days of the date of accident/loss if you are not physically disabled...