Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

Why did my insurer pay my claim to the credit / leasing / hire-purchase company when I have paid the premium?

Your policy is subject to an endorsement 15 i.e. Hire Purchase. Under the Motor Policy, the credit/leasing/hire purchase company, as the owner of the vehicle, has first right to compensation from the insurance company for loss (that is not made good by repair, reinstatement or replacement) to the insured vehicle.

Recent FAQ

Can I save my quote and pay later?

Yes, there is an option to save your quote and pay later...

What will happen to funds that cannot be credited into my account?

If funds cannot be credited into your bank account due to an error in the information you have provided...

Document Checklist

What are the basic documents required for my claim?

The basic documentary requirements that must be submitted within a reasonable time are as follows...