Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess.

You can purchase our insurance policies online through our POI2U website or the POI2U mobile app...

No. You must submit a photo of your odometer reading via our mobile application or...

If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement...