Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess. 

Recent FAQ

What is Motorcycle Third Party Insurance?

Our Third-Party Insurance helps cover the damage to a third parties’ vehicle or property in an accident. It also...

Motor Claims – General

If I add a Private Hire Car endorsement to my Private Car policy, am I entitled to a refund if I cancel this endorsement?

You are entitled to a refund of the premium upon cancellation of your Private Hire Car endorsement on...

How will Total Assist benefit me?

Whenever you are victim of a roadside accident or breakdown...