Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Do I need to install a device in my car in order to track my mileage?

There will not be any device installed on your vehicle to track on your mileage. You are only required to submit your current car mileage upon the purchase of the insurance. We will check on your mileage again in the event of a claim. We will also send you regular reminders to check on your own mileage.

Recent FAQ

Can I cancel my PrOtravel Single Trip policy?

No cancellations are allowed for the single trip policy...

What is a risk profile? Who determines a risk profile?

A risk profile is an analysis of whether a pool of consumers present a high or low risk, based on factors such as...

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our...