Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

I have unused mileage; can I downgrade my plan or receive a refund?

No, you cannot downgrade your plan. You will not receive a refund or be able to carry your unused mileage to a new plan either.

This covers the replacement of your radio or cassette in your...

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...

Yes, you can. However, you should try to ensure you top up prior to exceeding the limits...