Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

I have unused mileage; can I downgrade my plan or receive a refund?

No, you cannot downgrade your plan. You will not receive a refund or be able to carry your unused mileage to a new plan either.

This depends on your insurer. You should shop around for...

If you are unable to pay the excess, your insurer may refuse your claim or...

If you exceed the distance you’ve been given, don’t worry. An extra 500km...