Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I do if I have forgotten my username and/or password?

Through our mobile app:

  • Click “Have an account?”.
  • Click “Forgot your password?” and fill in your email address.

Through our website:

  • Click “Login”.
  • Click “Forgot your password?” and fill in your email address.

A link will then be sent to your email where you can change your password.

Recent FAQ

If the old system worked well, why change it?

As Malaysia develops further, the insurance market is opening to allow a fairer approach towards charging premiums...

What if I still cannot log into my account?

Please contact our customer service at 1-800-88-2121. We are available...

Motor Claims – General

Do I need to list my child in my policy if they drive my car?

Yes, you do. If the driver is not listed in the policy and you need to make a claim, you may not be covered by...