Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I do if I have forgotten my username and/or password?

Through our mobile app:

  • Click “Have an account?”.
  • Click “Forgot your password?” and fill in your email address.

Through our website:

  • Click “Login”.
  • Click “Forgot your password?” and fill in your email address.

A link will then be sent to your email where you can change your password.

Recent FAQ

What PrOmilej plans are there?

There are currently 3 plans available...

Motor Claims – General

How would my NCD be affected if I make a claim?

If you make an Own Damage claim, Windscreen claim, Theft claim or a third party has made a claim against your policy...

How much is the premium for the PrOtravel policy?

Your total premium depends on the plan you choose, your destination, and...