Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall?

Credit Shortfall, also known as Gap Cover, is a stand-alone insurance policy that covers the difference between your current loan and the market value or the insured sum of your vehicle if it is lost or stolen. Simply put, this helps you cover the gap between what you have paid and what you owe your bank if you still have an outstanding loan.

This is only available if you have a comprehensive motor insurance policy with us, and your vehicle is still under hire-purchase.

This also includes Deposit Cover, an extra benefit that helps cover your deposit for a new vehicle. This is limited up to 10% of the insured sum of your vehicle with a maximum of RM10,000 for private car and RM2,500 for motorcycle.

For Credit Shortfall Private Car, click here.

For Credit Shortfall Motorcycle, click here.

Recent FAQ

How do I get my reward?

Once you have successfully purchased your P&O motor insurance policy, you will be notified with your reward details by email & SMS within 1 week of your policy’s start date.

Document Checklist

Can I make more than one claim in the same year?

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