Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your loan if it has been lost or stolen. This policy can be renewed yearly if your car is still under hire-purchase and insured under our comprehensive policy.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our Credit Shortfall Private Car policy.

Recent FAQ

Do I need to inform you, P&O Insurance, if my child is a learner driver and drives a car insured with you?

No, you do not. Learner drivers are automatically covered provided the instructing...

What are the additional benefits Total Assist offers for Cars?

With Total Assist, you are also entitled to the following benefits...

What happens to my payment if I pass away before the insurer has paid my claim’s proceeds and my bank accounts have been frozen?

All payment due to a policyholder will go to the administrators of their estate and...