Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is the difference between PrOmilej and a normal insurance plan?

PrOmilej offers all the benefits of our comprehensive plans for less. Based on how far you plan to drive, PrOmilej provides savings to keep both you and your wallet secure.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our PrOmilej policy.

Recent FAQ

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

What is Credit Shortfall?

Credit Shortfall, also known as Gap Cover, is a stand-alone insurance policy that covers the difference...