Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

​Will I have an NCD if this is the first time I am purchasing a vehicle?

If you are buying a vehicle for the first time, you will not have NCD on your motor policy for the first year on the road. If you have at least one claims free year, then, upon renewal of your motor insurance policy, you will be rewarded with a 25% NCD off your renewal premium.

Recent FAQ

My son/daughter has just revived their license. Will I need to add them as a named driver?

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...

What value should my vehicle be insured at?

You should insure your vehicle based on its current market value when you apply for...

Motor Claims – General

What are the claim options available in the motor policy?

  • Own Damage Claim
  • Own Damage Not at Fault (OD-KFK Claim)
  • Windscreen Claim
  • Theft Claim
  • Third Party Property Damage Claim
  • Third Party Bodily...