Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our discretion based on the documentary evidence.

Any policyholder can make an ODN claim provided that:

Third party vehicle is insured and identifiable.
Third party vehicle is NOT a vehicle used for carrying of passengers for hire or rewards (e.g. taxies, public buses, etc).
Third Party vehicle is NOT a vehicle insured by a non-Malaysian insurer.
No bodily injury claim is involved.

Recent FAQ

What is the difference between Comprehensive and Third Party Fire & Theft?

Our Comprehensive Insurance pays for the fire, theft, loss or damage to your car when there is an accident with a third parties’ vehicle or property. This includes protecting you when you are re...

Where can I get my referral link?

You can get your referral link by registering your information at PrOrewards (poirewards.com). Once done, you can login to get your link through your clipboard, WhatsApp or Facebook.

Is there anything that will not be covered under this policy?

Yes, there are a few. The major exclusions are...