Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What are the conditions for an ODN claim?

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our discretion based on the documentary evidence.

Any policyholder can make an ODN claim provided that:

Third party vehicle is insured and identifiable.
Third party vehicle is NOT a vehicle used for carrying of passengers for hire or rewards (e.g. taxies, public buses, etc).
Third Party vehicle is NOT a vehicle insured by a non-Malaysian insurer.
No bodily injury claim is involved.

Recent FAQ

What do I have to do after buying this policy?

There are a few things you should keep in mind after buying our PrOmilej policy...

What should I look out for when purchasing motor insurance now?

You should focus on what the policy covers, excludes, and the insurer’s customer service standards...

I would like to transfer the NCD from my P&O Insurance motor insurance to another insurance policy. How can I do this?

Please call our hotline at 1-800-88-2121 for any assistance...