Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What happens if I exceed my allocated mileage one month before the end of my policy?

If you have exceeded your allocated mileage and your Grace Mileage, and you have not topped up, you will only be covered for third party bodily injury or death and third party property damage but not loss or damage to your vehicle due to accident, fire or theft. (For PrOmilej policies issued after 19 March 2021, optional benefits listed above in 1. above will not be covered if you have exceeded the allocated mileage and Grace Mileage).

Recent FAQ

Motor Claims – General

What are the claim options available in the motor policy?

Own Damage Claim
Own Damage Not at Fault (OD-KFK Claim)
Windscreen Claim
Theft Claim
Third Party Property Damage Claim
Third Party Bodily...

What is Trailer Attached to Private Car cover?

This covers the repair costs of your trailer from damages...

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...