Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What happens to my payment if I pass away before the insurer has paid my claim’s proceeds and my bank accounts have been frozen?

All payment due to a policyholder will go to the administrators of their estate and named beneficiaries in the event of their death. 

Recent FAQ

Will I be notified when the insurance company has made a payment?

Yes, you will. An email or letter will be sent to you once your claim has been approved and payment has been made...

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

Who can make an Own Damage Not At Fault Claim?

All comprehensive private car policyholders can make this claim...

What is e-Payment?

e-Payment is a method of payment that allows insurers to...