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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What if I cannot afford to pay the excess?

If you are unable to pay the excess, your insurer may refuse your claim or deduct the amount from what they pay towards the repairs.

Recent FAQ

How can I contact the tow service from P&O Insurance?

Just give us a call (and select the 3rd option - Accident & Breakdown Total Assist), our call centre service will...

Will I have an NCD if this is the first time I am purchasing a vehicle?

If you are buying a vehicle for the first time, you will not have NCD on your motor policy for the first year on the road...

What is a Basic/Standard Excess and/or Compulsory Excess?

A Basic/Standard Excess is the amount you must bear for each claim we approve, even if...