Total Assist: 1-800-88-2121
English Bahasa Malaysia

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is the eligibility criteria to join PrOrewards?

You should be:

  • A customer of Pacific & Orient Insurance Co. Berhad who is Malaysian or residing in Malaysia.
  • Not an active insurance agent.
  • Already be an existing Pacific & Orient Insurance Motor Policy Holder (for Private Car or Motorcycle)

Recent FAQ

What happens if I exceed the distance in the plan I have chosen?

If you exceed the distance you’ve been given, don’t worry. An extra 500km...

Document Checklist

I am not at fault and the third party did not lodge a police report, how can I file a claim?

You will have to file an Own Damage claim initially against your own policy as you have not fulfilled the criteria of an ODN claim...

Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 3rd option (Accident or Breakdown Total Assist) when you give us a call...

  Car Insurance - PrOmilej   Car Insurance - Standard   Motorcycle Insurance   Property Insurance   Travel Insurance