Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and in need of urgent medical assistance. By contacting us, we will advise you on the nearest hospital to your location and help connect you to the MERS 999 emergency services hotline.

Recent FAQ

Can I buy a PrOmilej policy without submitting a picture of my odometer?

No. You must submit a photo of your odometer reading via our mobile application or...

Can I cancel my policy after purchase?

Yes, you can. You should give us written notice that you want to. Once cancelled, you can get a refund of your premium paid which is based on us...

What is Workmen’s Compensation Insurance?

Our Workmen’s Compensation Insurance protects employers against any compensations to be paid under the Workmen’s Compensation Law(s) of Malaysia for any injuries to their employees through accid...