Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What are the additional benefits Total Assist offers for Motorcycles?

  • Interstate Ambulance Service

In the event of an accident where you are hospitalised due to being paralysed and/or loss of limb(s) and you request to be transferred to another hospital, MASA will assist in arranging for your transportation to the medical centre. However, any costs incurred will be borne totally and directly by you.

  • Privileged Car Rental

You are entitled for a discount of up to 30% on published rates for car rentals from any of MASA’s car rental partners. All rentals and other costs incurred will be borne totally and directly by you.

  • Privileged Hotels and Resorts

Member shall be entitled for a discount of up to 30% on published rates on room rates for hotels and resorts from MASA’s hotels and resorts from MASA’s hotels and resorts partners. All room rates and other costs incurred will be borne totally and directly by you.

  • Emergency Message Transmission

In the event of an emergency, MASA will inform your next-of-kin within a reasonable time frame from when they receive the news of your incident.

  • Emergency Evacuation Assistance

In the event of an accident, MASA shall arrange on a service-basis, an ambulance or other means of transportation to send you to the nearest public or private medical centre or hospital. The cost for any medical treatment received by the insured shall be borne totally and directly by you.

  • Home Assistance

You are entitled to request for assistance in arranging the following:

  • Plumbing repairs.
  • Air-conditioning service and repairs.
  • Electrical wiring repairs.
  • Locksmiths.

The costs of any service requested and received by the insured will be borne totally and directly.

  • Concierge and Lifestyle Assistance

You are entitled to request for any assistance in organising the following services:

  • Hotel and restaurant reservations.
  • Golf tee-off reservations at your preferred golf club.
  • Flower deliveries.

Recent FAQ

Will I be notified when the insurance company has made a payment?

Yes, you will. An email or letter will be sent to you once your claim has been approved and payment has been made...

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

Motor Claims – General

Do I need to list my child in my policy if they drive my car?

Yes, you do. If the driver is not listed in the policy and you need to make a claim, you may not be covered by...