Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer:

Free towing of up to RM350**. Beyond this, you will be charged RM1.30 per/km payable directly to the Service Provider.
An unlimited number of service requests.
24 hour, 7 days a week service.
Free labour of up to RM350**. However, any costs arising from spare parts replacements required during minor on-the-spot repairs will have to be borne by you.
Battery Delivery and Replacement Services.
Tyre Replacement Services.
Jump Start Services.
Fuel Delivery Services.
A meal allowance of RM100.
Emergency flight ticket assistance of RM200.

Click here for details on all the additional benefits.

*within your mileage plan coverage.

**RM350 does not cover cases of vehicles not in towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly) and will be borne by the Insured instead.

Recent FAQ

Is there anything that will not be covered under this policy?

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What if I still cannot log into my account?

Please contact our customer service at 1-800-88-2121. We are available...