Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer:

Free towing of up to RM350**. Beyond this, you will be charged RM1.30 per/km payable directly to the Service Provider.
An unlimited number of service requests.
24 hour, 7 days a week service.
Free labour of up to RM350**. However, any costs arising from spare parts replacements required during minor on-the-spot repairs will have to be borne by you.
Battery Delivery and Replacement Services.
Tyre Replacement Services.
Jump Start Services.
Fuel Delivery Services.
A meal allowance of RM100.
Emergency flight ticket assistance of RM200.

Click here for details on all the additional benefits.

*within your mileage plan coverage.

**RM350 does not cover cases of vehicles not in towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly) and will be borne by the Insured instead.

Recent FAQ

What is Yacht & Pleasure Craft Insurance?

Our Yacht & Pleasure Craft Insurance covers loss, damage costs or liabilities to the vessel and any attached...

How can I purchase PrOrumah?

You can purchase PrOrumah by using our mobile application (POI2U), visiting our...

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...