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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How will my bank account information be used? Will it remain confidential?

Your bank account details and other related information will only be used for payments directly into you account. You are protected under the Financial Service Act 2013, which strictly prohibits the disclosure of such information to anyone unless the customer or their personal representative has given written permission to share this.

It should be noted that by signing the relevant form to provide your bank account information, you are authorising the disclosure of your bank account information to the necessary parties to mediate payment to you by your insurance company. 

Recent FAQ

How do I submit my odometer reading if I make my purchase via the call centre?

To submit a reading via our mobile app...

Motor Claims – Theft

What do I do if my vehicle is recovered?

If your vehicle has been recovered, do NOT take possession of your vehicle from any authority/party unless authorized by...

What type of policy do I need to buy for the Buy & Get Rewarded?

Any of our P&O comprehensive motor insurance products sold on our website will do! This includes ...