Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How will my bank account information be used? Will it remain confidential?

Your bank account details and other related information will only be used for payments directly into you account. You are protected under the Financial Service Act 2013, which strictly prohibits the disclosure of such information to anyone unless the customer or their personal representative has given written permission to share this.

It should be noted that by signing the relevant form to provide your bank account information, you are authorising the disclosure of your bank account information to the necessary parties to mediate payment to you by your insurance company. 

Recent FAQ

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim...

What is Yacht & Pleasure Craft Insurance?

Our Yacht & Pleasure Craft Insurance covers loss, damage costs or liabilities to the vessel and any attached...

What is the eligibility criteria to receive a Buy & Get Rewarded?

The eligibility criteria to join Buy & Get Rewarded is ...