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Total Assist

Frequently Asked Questions

What is Total Assist?

Total Assist is our 24/7 call centre service dedicated to helping you with any road accidents or breakdowns across Malaysia...

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What does Total Assist cover for Cars?

As part of your Comprehensive and PrOmilej* insurance coverage with us, we offer...

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What are the additional benefits Total Assist offers for Cars?

With Total Assist, you are also entitled to the following benefits...

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What does Total Assist cover for Motorcycles?

As part of your Comprehensive insurance coverage with us, we offer...

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What are the additional benefits Total Assist offers for Motorcycles?

With Total Assist, you are also entitled to the following benefits...

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How will Total Assist benefit me?

Whenever you are victim of a roadside accident or breakdown...

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What services do Total Assist offer?

Total Assist will immediately connect you with a road assistance provider appointed by your insurer...

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If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim...

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Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 3rd option (Accident or Breakdown Total Assist) when you give us a call...

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If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and...

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How can I contact the tow service from P&O Insurance?

Just give us a call (and select the 3rd option - Accident & Breakdown Total Assist), our call centre service will...

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Can a non-member use the tow service?

Yes, however, there will be additional charges. For more information on...

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What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

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What kind of engine breakdown is not covered under motorcycle towing services or minor roadside repair?

"Engine breakdown" means seizure of engine due to mechanical issues in the internal engine parts..

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